Privacy Policy
Last updated: May 2026
At Healthicity, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact our team.
Healthicity Ltd is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following information:
Information You Provide to Us
When you contact us, complete a form, book training, or request information, we may collect:
Name
Email address
Telephone number
Organisation name
Address details
Any information you provide in messages or enquiries
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referral source (such as search engines or external websites)
Cookie and analytics data
This information helps us improve website performance, user experience, and security.
How We Use Your Information
We use your information to:
Respond to enquiries and provide support
Deliver training and services
Manage bookings and communications
Improve our website and services
Monitor website usage and performance
Maintain website security and prevent misuse
Comply with legal obligations
We only collect and use personal information where we have a lawful basis to do so under UK GDPR.
Lawful Bases for Processing
We process personal information under the following lawful bases:
Consent – where you have given permission
Contract – where processing is necessary to provide services
Legitimate Interests – to improve and manage our business and website
Legal Obligation – where required by law
Cookies
Our website may use cookies and similar technologies to improve functionality and analyse website traffic.
You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Data Sharing
We do not sell or rent your personal information.
We may share information with trusted third-party service providers who help us operate our website or deliver services, including website hosting, analytics, and communication providers. These providers are required to keep your information secure and confidential.
We may also disclose information where required by law or to protect our legal rights.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under UK GDPR, you have the right to:
Be informed about how your data is used
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request transfer of your data
Withdraw consent at any time where consent is relied upon
To exercise any of these rights, please contact us using the details below.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Healthicity Ltd
Email: info@healthicity.co.uk